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Coronavirus Updates

Updated: May 28, 2020 at 2:00 p.m.

MBKU is committed to supporting the health and wellbeing of our community. As the Coronavirus (COVID-19) situation has rapidly evolved the past few days, we are sure you have many questions about how the University is responding. 

We will continue to follow guidance, provide regular updates and adjust strategy when and if recommended about COVID-19.

MBKU campus will be closed and academic instruction will be remote until further notice. Please read "Student Information" for specific information.

 


Message from President Alexander

April 13, 2020


Student Information

Fullerton Campus

Effective March 16, 2020 the MBKU campus is closed to all students except for essential business by appointment.

Academic Instruction

  • Remote Lectures and Labs
    • Effective Monday, March 16, we are moving classes, some lab material, and some clinical training to remote platforms. All lectures will be delivered remotely and all face-to-face laboratories are suspended until the end of the quarter, May 23, 2020Student Online Learning Tips
  • Clinic/Clinical Skills Course
    • If you have a course that has an element that cannot be completed online, you will receive an incomplete grade at the end of the quarter. Once we return to campus, the missing element will be scheduled for no additional fee, and course grades will be updated to reflect the earned grade.
  • External Clinical Rotations
    • SCCO: Effective Monday, March 23 through Wednesday May 13, 2020, SCCO external rotations will be suspended. If a student wishes to leave earlier out of caution regarding COVID-19, they should contact Dr. Nishimoto.
    • College of Pharmacy and School of PA Studies: Due to the exceptional need at hospitals and clinics during this time of COVID-19 crisis, the College of Pharmacy and School of PA Studies external rotations will continue on a case-by-case basis. Students who are uncomfortable continuing during the crisis, should contact their program.
    • Students who have had their clinical rotation delayed will remain enrolled as full time enrolled students. An incomplete grade will be recorded at the end of the spring quarter. Once the rotation can be rescheduled the student will be notified and will complete the rotation, again with at no additional fees.
  • Technical Assistance 
    •  If you need technical assistance with this process, please reach out to Matt Brenneman at mbreneman@ketchum.edu or 714.423.6692.
  • Program-Related Questions
    • For specific questions regarding your classes, please email your program Dean, Director or Course Instructor.

Enrollment

All enrolled students remain enrolled in all classes and remain in full-time status. We are not cancelling any classes, just changing the delivery format. Therefore, there are no tuition refunds for the spring term, and no need to return financial aid. In other words, everything stays the same as usual.

Parking

Every student who has paid the annual parking fee for the 2019-2020 academic year will receive a prorated refund of 2 months, which takes us to the end of spring quarter. You will see a credit on your student account in one week.

Transcripts

If the educational record is impacted during this time period, we will add a transcript note stating the reason for the delay/ irregularity. For example, Clinical Rotations partially complete online due to COVID-19; Delay in graduation due to COVID-19, etc. This will not be an unusual occurrence at universities throughout the world as this situation continues to impact us all.

Commencement

Details about completion of graduation requirements will be addressed by each program. At this time there are no plans to delay the PA Commencement Ceremony in November.

The Class of 2020 Optometry and Pharmacy Graduates will have a virtual Commencement Ceremony on Saturday, June 13, 2020. For more information, please visit the Commencement Page.


Clinic Operations

Anaheim – University Eye Center and Family Medicine

  • Effective Monday, March 24, the University Eye Center and Family Medicine at Ketchum Health Anaheim will move to restricted patient care.

    • Urgent and Emergency In-Person Appointments: For the health and safety of our patients and staff, in-person appointments will be for urgent and emergency matters only. Please call and make an appointment prior to your visit. Patients will be screened when they call to make their appointment. Unfortunately, we will not be able to accommodate walk-ins at this time.

    • Virtual Eye Care Appointments: Virtual eye care appointments are available through the EyecareLive app for non-emergent conditions like red eye, pink eye, red eyelid, stye, irritation, follow-up visits for contact lens, dry eye, post op, and more, remote monitoring of conditions, and sending secure messages to your doctor. Virtual Eye Care Appointments 

    • Hours of Operation: The University Eye Center, Family Medicine and Patient Relations phone lines are open Mondays, Wednesdays and Fridays from 10:00 a.m. - 1:00 p.m. and closed Tuesdays, Thursdays, Saturdays and Sundays. 

    • Glasses and Contact Lenses: We will be available to deliver glasses or contact lenses by appointment only. Contact lenses may also be delivered to your home. Contact Lens Delivery 

Los Angeles – University Eye Center

  • Effective Tuesday, March 17, the University Eye Center at Ketchum Health Los Angeles will remain closed until further notice.

    • Hours of Operation: We will remain open remotely to answer calls during these times:

      • Open Monday, Tuesday, Thursday, Friday from 9:00 a.m. - 5:00 p.m.
        and Wednesday 9:00 a.m.- 2:00 p.m.

      • Closed Saturday and Sunday.

    • Urgent Telehealth Appointments: An on-call optometrist will be available for telehealth consults by appointment only for urgent matters during business hours.

    • Glasses: We will be offering curbside glasses dispensing by appointment only. 

    • Contact Lenses: We will be available to deliver contact lenses to your home. You can place an order via phone or email:

      • Call us at 323.234.9137 to place your order.

      • Email our Yolanda Moreno, our Office Manager, at ymoreno@ketchum.edu and include "Contact Lens Order" in your subject line.

Research

Face-to-face interactions for Human Subject Research will be suspended until further notice. Contact Campus Safety for building access for time sensitive research projects.


Helpful Guidelines and Tips 

Social Distancing

Out of an abundance of caution, we are applying the principles of social distancing and doing everything to flatten the curve of transmission even though we currently have no presumptive cases.

Over 65 & Chronic Illness

Per Governor Newsom’s directive, we strongly urge those over the age of 65 to self-isolate at home where possible. If you have a chronic illness, you should consider home isolation as well. Contact your supervisor for at-home work assignments where possible.

Student Online Learning Tips

Read Online Learning Tips

Self Care and Mental Health

If you are experiencing heightened feelings of anxiety about the virus and would like to access counseling services, there are resources available. Students may contact University Student Affairs to share their concerns. Employees and students may access the services of Dr. Alyse Kirschen, should they want someone confidential to speak with throughout this time. Students can also access counseling services through Hope Counseling Center by calling 714.879.3901 x1266.

Ways to Fit in Fitness Every Day

Read Fitness Tips

Employee Remote Work Tips

Read remote work tips

Zoom Best Practices

Read zoom best practices

Travel Policy

As the Coronavirus (COVID-19) situation continues to evolve, travel by MBKU students and employees is impacted. It is important to note that currently, we have no cases of COVID-19 at MBKU.

View the Full travel Policy

Precaution Guidelines

We ask that MBKU employees and students cooperate in taking steps to reduce the transmission of communicable diseases in the workplace.

View Precaution Guidelines


Communication

Questions

Please email coronavirus@ketchum.edu for any specific questions or concerns related to COVID-19. We will reply to you as soon as possible.

For all other general inquiries, please send us a message through our contact form. View contact Form

Announcements

We ask that you continue to commit to checking your email for updates early and frequently throughout the day. It is our primary communication tool during this period.

Disclosures

The Department of Education requires that all institutions receiving funds from the CARES Act publish a report of the identification and distribution process of student funds. MBKU has received and disbursed $72,889 from the CARES Act our students. We were required to ensure students were eligible for Federal Title IV Financial Aid. Please refer to the Federal CARES Act Funding for Students disclosure document for more information.

Additional Resources

Centers for Disease Control and Prevention

World Health Organization

County Public Health